13th Floor San Antonio is a seasonal haunted attraction in San Antonio, TX. Directory listing: 4.2★ from 2,230 ratings. Phone: (210) 910-6450. Official website: 13thfloorsanantonio.com.
About
Experience the world-famous 13th Floor Haunted House, San Antonio’s Ultimate Halloween event. Halloween lives here!— Official site, www.13thfloorsanantonio.com
What to expect
Official attraction notes when a dossier scrape exists; guest-theme synthesis (if available) follows below — themes only, no verbatim review quotes.
- Jason Universe: Survive the Night
Tickets & hours
- Season: SELECT NIGHTS SEPT 12 - NOV 8
- Notes From Pages: [{'text': 'This pass can also be purchased at customer service with proof of purchase of original ticket.', 'source': 'https://www.13thfloorsanantonio.com/'}, {'text': 'This ticket includes a complimentary drink at both secret bars.', 'source': 'https://www.13thfloorsanantonio.com/'}, {'text': 'Check-in at the Ticket Booth.', 'source': 'https://www.13thfloorsanantonio.com/'}]
- Source: https://www.13thfloorsanantonio.com/
- Parking: parking options available at the 13th Floor, on-street parking, metered parking, and paid lots
What to expect (from guest feedback)
Based on 500 reviews we analyzed (Google listing total 2,230); highlighting last-season themes (117 recent / 383 older). Source mix: google 500. Synthesized from reviews — not republished Google or other platform text.
Recent-season takeaway
From the last haunt season through now (117 of 500 analyzed reviews), last-season praise still clusters around return tradition / recommend and actors & performances. Recent friction themes lean toward price / value complaints and not scary enough. Counts are theme mentions we classified — not republished guest wording.
Overall pattern
Across the full sample, guests most often celebrate worth the ticket, return tradition / recommend, actors & performances. The most common complaint clusters are price / value complaints, not scary enough, waits & lines. Use the tips below for planning; scoreboard bars remain secondary sort signals.
People loved
A solid share of reviewers say the night feels worth the ticket when both houses and midway are factored in.
- Speed / VIP pass upsell (39) — Speed or VIP-style passes are frequently mentioned as the way around long general lines — and as a costly add-on.
sources: google:89
Repeat visits and strong recommend language are common — many treat it as a yearly Atlanta-area ritual.
- Yearly return habit (18) — Many locals describe an every-year return habit.
- Best-in-area reputation (14) — Best-haunt / favorite-haunt framing is common among high-rating guests.
sources: google:76
Guests frequently praise energetic scare actors who stay in character and sell the scenes.
- Named creature tropes (clowns, zombies, etc.) (38) — Classic creature tropes (clowns, zombies, and similar) get specific shout-outs inside the houses.
- Makeup, costumes & creature design (31) — Creature makeup and costumes are a frequent specific praise point.
sources: google:45
Many guests describe the scares as intense and effective, not just mild decoration.
- Named creature tropes (clowns, zombies, etc.) (38) — Classic creature tropes (clowns, zombies, and similar) get specific shout-outs inside the houses.
- Jump-scare style (32) — Jump-scare style is a specific craft debate — loved when timed well, criticized when overused.
sources: google:44
Production detail — sets, props, and animatronics — comes up as a standout reason people return.
- Makeup, costumes & creature design (31) — Creature makeup and costumes are a frequent specific praise point.
- Animatronics & mechanical gags (6) — Animatronics are called out often — praised for detail by fans, dismissed as filler by skeptics.
sources: google:35
When ops go well, guests call out free/nearby parking and organized staff.
- Off-site / lot parking logistics (44) — Parking across the street / nearby lots is a recurring logistics note — usually free but can confuse first-timers.
sources: google:10
Atmosphere and immersion are recurring praise points — guests feel dropped into a crafted world.
sources: google:9
Some families report an enjoyable night together, though intensity varies by age and house.
- Kids & age fit (40) — Age fit for kids is debated — some families enjoy it; others say leave younger kids home.
sources: google:3
Common complaints
Some guests feel ticket or add-on pricing outpaces what they got, especially after long waits.
- Speed / VIP pass upsell (39) — Speed or VIP-style passes are frequently mentioned as the way around long general lines — and as a costly add-on.
- Ticket night / timing mistakes (4) — Buying the wrong night or missing timing windows is a specific ops pain point.
sources: google:72
A minority say the scare payoff felt mild or jump-scare heavy relative to hype and price.
- Jump-scare style (32) — Jump-scare style is a specific craft debate — loved when timed well, criticized when overused.
- Animatronics & mechanical gags (6) — Animatronics are called out often — praised for detail by fans, dismissed as filler by skeptics.
sources: google:32
Long queues — especially peak weekend nights — are the most common friction theme.
- Speed / VIP pass upsell (39) — Speed or VIP-style passes are frequently mentioned as the way around long general lines — and as a costly add-on.
- Weekend vs weekday crowds (26) — Friday/Saturday crowds and waits are contrasted with quieter weeknights in planning advice.
- Timed / reserved entry (7) — Timed entry shows up as a planning tip; missing a slot or buying the wrong night creates support friction.
sources: google:17
Parking logistics and occasional ops/customer-service snags show up in lower-rated nights.
- Off-site / lot parking logistics (44) — Parking across the street / nearby lots is a recurring logistics note — usually free but can confuse first-timers.
- Ticket support / wrong-night issues (17) — Wrong-date tickets and refund/support friction appear in a small set of complaints.
sources: google:4
Touch policy comes up both ways — venue markets no deliberate touch, but a few guests still report contact concerns.
- Touch / no-touch expectations (18) — Touch expectations matter to some guests; official posture is no deliberate actor touch.
sources: google:4
Wrong-night tickets, refund friction, and feeling pushed into speed/VIP passes are the main add-on complaints.
- Speed / VIP pass upsell (39) — Speed or VIP-style passes are frequently mentioned as the way around long general lines — and as a costly add-on.
- Ticket support / wrong-night issues (17) — Wrong-date tickets and refund/support friction appear in a small set of complaints.
- Timed / reserved entry (7) — Timed entry shows up as a planning tip; missing a slot or buying the wrong night creates support friction.
sources: google:2
Specific things guests keep mentioning
- Off-site / lot parking logistics (44 · often) — Parking across the street / nearby lots is a recurring logistics note — usually free but can confuse first-timers.
- Kids & age fit (40 · often) — Age fit for kids is debated — some families enjoy it; others say leave younger kids home.
- Speed / VIP pass upsell (39 · sometimes) — Speed or VIP-style passes are frequently mentioned as the way around long general lines — and as a costly add-on.
- Named creature tropes (clowns, zombies, etc.) (38 · sometimes) — Classic creature tropes (clowns, zombies, and similar) get specific shout-outs inside the houses.
- Jump-scare style (32 · sometimes) — Jump-scare style is a specific craft debate — loved when timed well, criticized when overused.
- Makeup, costumes & creature design (31 · sometimes) — Creature makeup and costumes are a frequent specific praise point.
- Weekend vs weekday crowds (26 · sometimes) — Friday/Saturday crowds and waits are contrasted with quieter weeknights in planning advice.
- Photos / midway photo ops (21 · sometimes) — Photo opportunities on the midway (not inside the haunts) come up as part of the night out.
Tips from guest patterns
Actionable planning notes supported by multiple mentions. Confidence is mention-volume only — not a guarantee.
- Plan parking ahead — free lots across / nearby are commonly referenced; first-timers get turned around.
- Budget for an optional speed/VIP pass if you hate lines — many say it changes the night; others resent the upsell.
- Check the minimum age and your kids' scare tolerance — family fit feedback splits by age.
- Save photos for the midway — inside-haunt photo bans are part of the guest ruleset people mention.
- Use timed entry and aim for earlier slots — peak waits are the top friction pattern.
- Expect a no-deliberate-touch actor policy; still set group expectations if anyone is contact-sensitive.
- Prefer weeknights over Friday/Saturday if you want shorter lines.
- Double-check ticket date/night before you go — wrong-night purchases show up in support complaints.
Scoreboard (sortable signals)
HH-derived aspect scores for compare & sort. Subjective bars are 1–5; family/return show yes-rate %. Higher wait score = shorter wait.
Tags
Haunted House
Related
Sources
- Serper Google Maps (serper:placeId:ChIJywNAuQb2XIYR_GRVytgmEOU) · 2026-09-06
- Haunted Attraction Network — Best Haunted Houses in America (HAA Top Haunts) (2026-09-06)
- Serper scrape (homepage) (2026-09-06)
- Showcase dossier scrape (official + third-party pages when available)
- HH What-to-expect clusters + tips · 500 reviews analyzed · as of 2026-09-11 (synthesized; no platform review text republished)
- Directory last verified: 2026-09-06
Page built 2026-09-20 16:35 UTC. Homepage JPEG: ApiFlash capture when available. NAP from directory ingest. No verbatim Google review text. Last verified: 2026-09-06.