13th Floor Jacksonville is a seasonal haunted attraction in Jacksonville, FL. Directory listing: 4.6★ from 3,088 ratings. Phone: (904) 479-9629. Official website: 13thfloorjacksonville.com.
About
Experience the world famous 13th Floor Haunted House, Jacksonville's legendary Halloween event. Halloween lives here!— Official site, 13thfloorjacksonville.com
Tickets & hours
- Season: SELECT NIGHTS SEPT 12 - NOV 7
- Notes From Pages: [{'text': '$5 For 5 - Axe Throwing', 'source': 'https://13thfloorjacksonville.com/'}, {'text': '$5 for 5 Axe Throws.', 'source': 'https://13thfloorjacksonville.com/'}, {'text': 'Purchase multiple tickets to play multiple Mini Escape Games.', 'source': 'https://13thfloorjacksonville.com/'}, {'text': 'This pass can also be purchased at customer service with proof of purchase of original ticket.', 'source': 'https://13thfloorjacksonville.com/'}]
- Source: https://13thfloorjacksonville.com/
What to expect (from guest feedback)
Based on 500 reviews we analyzed (Google listing total 3,088); highlighting last-season themes (245 recent / 255 older). Source mix: google 500. Synthesized from reviews — not republished Google or other platform text.
Recent-season takeaway
From the last haunt season through now (245 of 500 analyzed reviews), last-season praise still clusters around return tradition / recommend and worth the ticket. Recent friction themes lean toward waits & lines and price / value complaints. Counts are theme mentions we classified — not republished guest wording.
Overall pattern
Across the full sample, guests most often celebrate return tradition / recommend, worth the ticket, actors & performances. The most common complaint clusters are waits & lines, price / value complaints, not scary enough. Use the tips below for planning; scoreboard bars remain secondary sort signals.
People loved
Repeat visits and strong recommend language are common — many treat it as a yearly Atlanta-area ritual.
- Yearly return habit (25) — Many locals describe an every-year return habit.
- Best-in-area reputation (20) — Best-haunt / favorite-haunt framing is common among high-rating guests.
sources: google:105
A solid share of reviewers say the night feels worth the ticket when both houses and midway are factored in.
- Speed / VIP pass upsell (44) — Speed or VIP-style passes are frequently mentioned as the way around long general lines — and as a costly add-on.
sources: google:77
Guests frequently praise energetic scare actors who stay in character and sell the scenes.
- Makeup, costumes & creature design (29) — Creature makeup and costumes are a frequent specific praise point.
- Named creature tropes (clowns, zombies, etc.) (17) — Classic creature tropes (clowns, zombies, and similar) get specific shout-outs inside the houses.
sources: google:55
Many guests describe the scares as intense and effective, not just mild decoration.
- Jump-scare style (22) — Jump-scare style is a specific craft debate — loved when timed well, criticized when overused.
- Named creature tropes (clowns, zombies, etc.) (17) — Classic creature tropes (clowns, zombies, and similar) get specific shout-outs inside the houses.
sources: google:44
Production detail — sets, props, and animatronics — comes up as a standout reason people return.
- Makeup, costumes & creature design (29) — Creature makeup and costumes are a frequent specific praise point.
- Animatronics & mechanical gags (12) — Animatronics are called out often — praised for detail by fans, dismissed as filler by skeptics.
sources: google:42
Atmosphere and immersion are recurring praise points — guests feel dropped into a crafted world.
sources: google:15
Some families report an enjoyable night together, though intensity varies by age and house.
- Kids & age fit (32) — Age fit for kids is debated — some families enjoy it; others say leave younger kids home.
sources: google:5
When ops go well, guests call out free/nearby parking and organized staff.
- Off-site / lot parking logistics (6) — Parking across the street / nearby lots is a recurring logistics note — usually free but can confuse first-timers.
sources: google:2
Common complaints
Long queues — especially peak weekend nights — are the most common friction theme.
- Speed / VIP pass upsell (44) — Speed or VIP-style passes are frequently mentioned as the way around long general lines — and as a costly add-on.
- Weekend vs weekday crowds (22) — Friday/Saturday crowds and waits are contrasted with quieter weeknights in planning advice.
- Timed / reserved entry (9) — Timed entry shows up as a planning tip; missing a slot or buying the wrong night creates support friction.
sources: google:24
Some guests feel ticket or add-on pricing outpaces what they got, especially after long waits.
- Speed / VIP pass upsell (44) — Speed or VIP-style passes are frequently mentioned as the way around long general lines — and as a costly add-on.
- Ticket night / timing mistakes (7) — Buying the wrong night or missing timing windows is a specific ops pain point.
sources: google:24
A minority say the scare payoff felt mild or jump-scare heavy relative to hype and price.
- Jump-scare style (22) — Jump-scare style is a specific craft debate — loved when timed well, criticized when overused.
- Animatronics & mechanical gags (12) — Animatronics are called out often — praised for detail by fans, dismissed as filler by skeptics.
sources: google:9
Parking logistics and occasional ops/customer-service snags show up in lower-rated nights.
- Ticket support / wrong-night issues (12) — Wrong-date tickets and refund/support friction appear in a small set of complaints.
- Off-site / lot parking logistics (6) — Parking across the street / nearby lots is a recurring logistics note — usually free but can confuse first-timers.
sources: google:8
Wrong-night tickets, refund friction, and feeling pushed into speed/VIP passes are the main add-on complaints.
- Speed / VIP pass upsell (44) — Speed or VIP-style passes are frequently mentioned as the way around long general lines — and as a costly add-on.
- Ticket support / wrong-night issues (12) — Wrong-date tickets and refund/support friction appear in a small set of complaints.
- Timed / reserved entry (9) — Timed entry shows up as a planning tip; missing a slot or buying the wrong night creates support friction.
sources: google:4
Specific things guests keep mentioning
- Speed / VIP pass upsell (44 · often) — Speed or VIP-style passes are frequently mentioned as the way around long general lines — and as a costly add-on.
- Kids & age fit (32 · sometimes) — Age fit for kids is debated — some families enjoy it; others say leave younger kids home.
- Makeup, costumes & creature design (29 · sometimes) — Creature makeup and costumes are a frequent specific praise point.
- Yearly return habit (25 · sometimes) — Many locals describe an every-year return habit.
- Photos / midway photo ops (22 · sometimes) — Photo opportunities on the midway (not inside the haunts) come up as part of the night out.
- Weekend vs weekday crowds (22 · sometimes) — Friday/Saturday crowds and waits are contrasted with quieter weeknights in planning advice.
- Jump-scare style (22 · sometimes) — Jump-scare style is a specific craft debate — loved when timed well, criticized when overused.
- Best-in-area reputation (20 · sometimes) — Best-haunt / favorite-haunt framing is common among high-rating guests.
Tips from guest patterns
Actionable planning notes supported by multiple mentions. Confidence is mention-volume only — not a guarantee.
- Budget for an optional speed/VIP pass if you hate lines — many say it changes the night; others resent the upsell.
- Use timed entry and aim for earlier slots — peak waits are the top friction pattern.
- Save photos for the midway — inside-haunt photo bans are part of the guest ruleset people mention.
- Prefer weeknights over Friday/Saturday if you want shorter lines.
- Check the minimum age and your kids' scare tolerance — family fit feedback splits by age.
- Expect a no-deliberate-touch actor policy; still set group expectations if anyone is contact-sensitive.
- Double-check ticket date/night before you go — wrong-night purchases show up in support complaints.
Scoreboard (sortable signals)
HH-derived aspect scores for compare & sort. Subjective bars are 1–5; family/return show yes-rate %. Higher wait score = shorter wait.
Tags
Haunted House, Scream Park
Related
Sources
- Serper Google Maps (serper:placeId:ChIJQdJm7IW15YgRmM_BTgEJww0) · 2026-09-06
- Haunted Attraction Network — Best Haunted Houses in America (HAA Top Haunts) (2026-09-06)
- Serper scrape (homepage) (2026-09-06)
- Showcase dossier scrape (official + third-party pages when available)
- HH What-to-expect clusters + tips · 500 reviews analyzed · as of 2026-09-11 (synthesized; no platform review text republished)
- Directory last verified: 2026-09-06
Page built 2026-09-20 16:35 UTC. Homepage JPEG: ApiFlash capture when available. NAP from directory ingest. No verbatim Google review text. Last verified: 2026-09-06.